Faqs

Frequently Asked Questions

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How do I make a group booking for business travel?

  • Group bookings (10+ passengers) require a special request.
  • Airlines may offer flexible fares and payment terms.
  • Contact ZaFlight support for group travel inquiries.

Can I request special services for my corporate clients?

  • Yes, special meals, wheelchair assistance, extra baggage are available.
  • These services depend on airline availability.
  • Requests must be submitted before departure.

How do I confirm a booking and issue a ticket?

  • Bookings must be ticketed before the airline’s deadline.
  • Confirmed tickets are available in the ZaFlight system.
  • If a ticket is not issued in time, the booking may be canceled.

What payment options are available for B2B partners?

  • Agencies can pay via bank transfer, credit line, or company wallet.
  • Payment deadlines depend on the partnership agreement.
  • Invoices are available in the agent portal.

Where can I find baggage allowance details?

  • Baggage policies vary by airline and fare type.
  • Check the airline’s website or the booking confirmation.
  • Additional baggage can be requested through ZaFlight or the airline.

How can I retrieve or modify a booking?

  • Use your ZaFlight agent portal to access bookings.
  • Search by PNR (Passenger Name Record) or reference number.
  • Contact our B2B support team for modifications.

What is the refund policy for canceled bookings?

Refund eligibility depends on the fare type:

  • Non-refundable fares do not qualify for refunds.
  • Refundable fares may allow full or partial refunds.
  • Refunds will be processed to the agency’s account per the agreement.

Can I change or reschedule a booking for my client?

Yes, changes depend on the airline’s policy:

  • Check fare rules for rescheduling conditions.
  • Some tickets allow free date changes; others may have fees.
  • Modifications can be made through the ZaFlight agent portal.